Frequently asked questions
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Mada, STC Pay, Tabby (Buy Now Pay Later), and Tamara installments.
How long does shipping take?
Delivery takes 1-2 business days in Riyadh, Jeddah and Dammam, and 3-5 business days in other cities and regions of Saudi Arabia. Once your order is on its way, you will receive an email and SMS with a tracking link.
What is your return policy?
You have 100 days to return or exchange your order, giving you plenty of time to make sure it is right for you. Items must be unused and returned in their original condition and packaging.
Do your suitcases have a warranty?
Travel with confidence. Our lifetime guarantee covers the trolley system, wheels, wheel caps, carry handles and main zipper puller against manufacturing defects and wear from normal use.