Our Guarantee

If your bag isn't the perfect travel companion, we are here to help.

Return Policy

100-Day Window: Return unused items within 100 days of delivery.
Unused Only: Items must be entirely unused and in their original condition.
Keep Packaging: Items must be shipped back in their original packaging.
Lock Settings: Ensure the TSA lock combination remains set to the default 0-0-0.
Hangtags Attached: All original tags must remain attached to the luggage.
Return Shipping Fees: The customer bears the cost of return shipping.

Exchange & Replacement Policy

Defective Items: Covered under our warranty program.
Style Swap: Want a different size or color? Exchange within 100 days.
Process Speed: Replacement orders ship once the original item is scanned by the carrier.

Non-Returnable Items

We are unable to accept returns for:

Items that have been used, damaged after delivery or are not in their original condition
Items returned without their original packaging, tags or included accessories
Personalised or customised items
Items marked as final sale or non-returnable at the time of purchase

This does not affect your rights if the item is defective, damaged upon delivery or different from what you ordered.

How to Start a Return or Exchange

To start a return or exchange, contact our customer service team by phone or WhatsApp at +966 53 334 7835, or by email at info@mitaa.com, and we will guide you through the steps.