Privacy & Security Policy

At Mita'a, we believe peace of mind doesn't just apply to your suitcase. It starts with the security of your data and privacy. For this reason, we collect and use personal data only when it is necessary to deliver our products, services, and website functionality. This policy describes how we handle your information with the highest levels of respect and responsibility throughout your journey with us.

Our store is hosted on Shopify, an e-commerce platform that allows us to sell our products and services to you. Your personal data is securely stored within Shopify's protected databases and applications.

1. Information We Collect (And Why We Need It)

To ensure a premium, seamless shopping and travel experience, we collect specific details to handle your transactions smoothly:

Personal Identifiers: Your name, email address, phone number, and delivery/billing addresses so we can process and ship your orders.
Account and Customization Data: Your account credentials and the specific text configurations you provide for luggage personalization (e.g., custom initials).
Customer Support Data: We may collect additional information when you contact our customer support team to resolve your inquiries effectively and quickly.
Technical and Website Interaction Data: When you visit our website, we collect information about your device (such as IP address and browser type), your interaction with the site, and information required to complete a purchase. This technical data is optimized via cookies to enhance performance.

2. Location Tracking and Smart Feature Privacy (MITrack)

Because your security and peace of mind during travel are our absolute priorities, our integrated location tracking technology is engineered to fully protect your identity:

Complete Anonymity: The built-in tracking module relies entirely on encrypted local crowdsourced networks, such as Apple Find My and Android Find My Device ecosystems.
No Server Storage: Mita'a does not track, view, or store the live location history of your suitcase on our corporate servers.
End-to-End Encryption: Your luggage location data is entirely encrypted, secure, and private. It is visible only to you on your paired personal device and cannot be accessed by third parties or Mita'a unless you explicitly choose to share it through your device settings.

3. How We Use Your Personal Information

We process your personal data under strict lawful bases to deliver our services seamlessly, including:

Fulfilling Services: Displaying our products, processing payments, shipping and fulfilling your orders, keeping your order tracked, and delivering your suitcase safely to your doorstep.
Support and Warranty: Processing returns, exchanges, and lifelong warranty claims for your luggage through our portal.
Customization: Personalizing your luggage tags or accessories exactly according to your instructions.
Keeping You Informed: Communicating vital updates regarding your account, orders, or security updates.
Targeted Marketing: Using your personal information to provide targeted advertisements, promotional campaigns, or new offers we genuinely believe may interest and inspire you (which you can opt out of at any time).

4. Data Sharing and Third Parties

We do not sell or rent your personal data. We only share essential personal information with trusted service providers necessary to assist us in fulfilling our operations:

Logistics & Delivery Carriers: To safely transport and deliver your luggage across KSA and internationally.
Certified Payment Gateways: To process vital financial transactions securely and under legal authorization.
Customer Support Systems: To handle your warranty, maintenance, and repair communications effectively and professionally.

5. Financial Security & Credit Card Payment Terms

Because we know how crucial your financial safety is, we have designed our payment system to be as protected as our luggage armor:

Absolute Confidentiality: Your payment card data is collected solely to execute the current purchase transaction. We do not store, sell, or rent it. Full card details are never accessible to our employees; instead, all card transactions are managed entirely by trusted, certified, and legally authorized partners responsible for ensuring maximum data security during checkout.
Validation and Authorization: All forms of payment via credit cards are subject to validation checks and authorization by the card issuer.
Automatic Order Cancellation: If the credit card issuer refuses payment authorization, we will not be held liable for any delays or non-delivery. The system will automatically cancel the order, and we may contact you to select an alternative payment method so your travel plans aren't delayed.
Data Matching and Ownership: The data on the credit card used for payment must exactly match the cardholder's information. The customer explicitly confirms that the credit card used belongs to them or that they have been explicitly and clearly authorized by the card owner to use it.